Here’s the translation of the provided text into English:
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Processing Order
We need 1-2 business days to process your order to ensure that the watches are functioning before shipping.
Delivery Time
The delivery time for European countries will be about 15 days. (The arrival time of the package depends on the transportation situation of the logistics company).
Notice: All European countries must ensure that the package passes through customs safely; our package will first be delivered to Germany, which means it cannot be tracked online for about 8-12 days before reaching Germany, and it can only be tracked after it arrives in Germany for transshipment.
For countries like the USA, Australia, and most South American countries, the time will be 10 days.
Tracking
After we ship the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for general express information, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/en.html for DHL information.
Online tracking can monitor your package at different stages. If you cannot track it, try again one or two days later or seek assistance from our customer service.
Return Policy
Within 14 days (from the day the goods are signed/received), if you request a return of the purchased item, it may be returned and refunded under the following conditions. The products must be returned in their original packaging, meaning they must not be used (except for trying them on), worn, unwrapped, damaged, scratched, or manipulated. All returns are at the customer’s expense.
When we receive the returned products undamaged, we will deduct 20 EUR from the shipping and handling fee for the time it was sent to you and then issue a refund.
Please note that after 14 days we may not issue a refund, but an exchange may be acceptable.
Be aware that refunds do not apply to watches that have suffered physical damage caused by Customs. If that is the case, an exchange would be advisable.
Exchanges
Within 14 days (from the day the goods are signed/received), if you find that the products you purchased do not satisfy you, you can return them and replace them under the following conditions:
The products must be returned in their original packaging, meaning they must not be used (except for trying them on), worn, unwrapped, damaged, scratched, or manipulated. All returns are at the customer’s expense.
When we receive the returned products undamaged, we will replace them with new ones and send them back to you.
As there are shipping costs involved, please understand that we must charge you 20 EUR as a shipping and handling fee before we send you the replacement item.
Exchanges will be subject to adjustment for any price difference (if applicable).
Please note that if you wish to replace the item after the 14-day guarantee, we suggest contacting us directly to proceed with the processing.
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If you need any further assistance, feel free to ask!